Shipping policy

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from RIVERO through its website, rivero.in. By placing an order on the website, you agree to the shipping terms stated below.

RIVERO currently delivers products across India. All orders are processed after successful payment confirmation. Order processing time typically ranges from one to three business days, excluding Sundays and public holidays. Processing time may vary during high-demand periods, sales, or unforeseen circumstances.

Once an order is processed and dispatched, the estimated delivery time generally ranges between three to seven business days, depending on the delivery location, courier partner, and external factors beyond RIVERO’s control. Delivery timelines provided are approximate and not guaranteed.

Shipping charges, if applicable, are clearly displayed at the time of checkout. RIVERO may offer free shipping on select orders or above a specified order value, as mentioned on the website at the time of purchase.

Orders are shipped through trusted third-party courier and logistics partners. After dispatch, shipment tracking details may be shared with the customer via email, SMS, or WhatsApp using the registered contact information. RIVERO shall not be responsible for delays caused by courier partners, natural calamities, government restrictions, or other circumstances beyond its reasonable control.

Customers are responsible for providing accurate and complete shipping information at the time of placing an order. RIVERO shall not be liable for non-delivery, delayed delivery, or additional costs arising due to incorrect or incomplete address details provided by the customer.

If a shipment is returned to RIVERO due to reasons such as incorrect address, refusal to accept delivery, or repeated failed delivery attempts, the customer may be required to bear additional shipping charges for re-dispatch. Replacement or re-shipment in such cases shall be subject to RIVERO’s discretion.

RIVERO is not responsible for any damage or loss occurring after successful delivery confirmation by the courier partner. Customers are advised to check the package at the time of delivery and report any visible damage immediately to customer support.

International shipping is currently not available unless explicitly stated on the website.

RIVERO reserves the right to modify or update this Shipping Policy at any time without prior notice. The policy applicable to an order shall be the version available on the website at the time the order was placed.

For any shipping-related queries or assistance, customers may contact RIVERO customer support through the contact details provided on the website.